Policy Updated 10/08/2026

Privacy & Cookies Policy

We collect information to communicate with you, provide our services, improve our website and operate our business.

We do not sell your personal information.

We use cookies to make our website work, understand how it is being used and, where you consent, measure and improve our marketing.

You have rights over your personal information and can withdraw marketing or cookie consent where applicable.

Who We Are

The website is operated by Crowd House Energy ("CHE").

For the purposes of applicable data protection legislation, Crowd House Energy is the data controller responsible for personal information collected through this website.

If you have any questions about this policy or how we handle your personal information, please contact us using the details provided on our website.

Information We Collect

We may collect different types of information depending on how you interact with our website.

This may include:

Information you provide to us

When you submit an enquiry, request information or contact us, we may collect:

Your name.
Company or organisation name.
Job title or role.
Email address.
Telephone number.
Project or site information.
Information about your renewable energy requirements.
Any other information you choose to provide.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

IP address.
Browser type and version.
Device type.
Operating system.
Approximate geographical location.
Pages visited.
Time spent on pages.
Website interactions.
Referring website or source.
Technical information relating to your visit.

Some of this information may be collected through cookies and similar technologies.

How We Use Your Information

We may use personal information for the following purposes:

Responding to enquiries.
Providing information about our services.
Understanding your renewable energy requirements.
Preparing proposals, quotations or project information.
Communicating with you about an existing or potential project.
Managing our business relationships.
Improving our website and services.
Monitoring website performance and usage.
Understanding how visitors interact with our marketing.
Measuring the effectiveness of advertising campaigns.
Sending marketing communications where we have a lawful basis to do so.
Maintaining website security.
Preventing fraud, misuse or other unlawful activity.
Complying with legal and regulatory obligations.

We will only use your personal information where we have a lawful basis for doing so.

Lawful Basis for Processing

Depending on the circumstances, we may process your personal information on one or more of the following legal bases:

Consent

Where you have given us permission to process your personal information for a particular purpose, such as certain marketing communications or non-essential cookies.

You can withdraw consent at any time.

Contract

Where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.

Legitimate Interests

Where processing is necessary for our legitimate business interests, provided that those interests do not override your fundamental rights and freedoms.

This may include managing business relationships, improving our services, website analytics, security and relevant business-to-business marketing.

Legal Obligation

Where processing is necessary for us to comply with a legal or regulatory requirement.

Marketing Communications

Where permitted by law, we may contact you about our services, projects, news, industry developments or other information that may be relevant to your business.

Marketing communications may be sent by email or other appropriate business communication channels.

Where consent is required, we will only send marketing communications where you have provided the appropriate consent.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us directly.

We will not sell your personal information to third parties for their own marketing purposes.

Sharing Your Information

We may share personal information with trusted third parties where this is necessary to operate our business or provide our services.

These may include:

Website hosting providers.
Website developers and technical service providers.
CRM and customer-management platforms.
Email marketing platforms.
Analytics providers.
Advertising and digital marketing platforms.
IT and cybersecurity providers.
Professional advisers.
Legal, regulatory or government authorities where required.

Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security measures are in place.

We do not sell or rent your personal information.

International Transfers

Some of the technology and service providers we use may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

This may include using adequacy regulations, approved contractual safeguards or other lawful transfer mechanisms.

How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information will depend on factors including:

The nature of the information.
Why we collected it.
Whether we have an ongoing business relationship with you.
Legal, accounting or regulatory requirements.
Legitimate business requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access.
Accidental loss.
Misuse.
Alteration.
Disclosure.
Destruction.

However, no website, online transmission or electronic storage system can be guaranteed to be completely secure.

You should therefore avoid submitting highly sensitive or confidential information through general website enquiry forms unless specifically requested by us.

Your Data Protection Rights

Under UK data protection legislation, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Request restriction of processing in certain circumstances.
Object to certain types of processing.
Request transfer of your information to another organisation where applicable.
Withdraw consent where processing is based on consent.
Object to direct marketing at any time.

These rights are subject to certain legal conditions and exemptions.

If you wish to exercise any of these rights, please contact us using the contact details on our website.

Complaints

If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent supervisory authority for data protection.

Further information about the ICO can be found on its official website.

What Are Cookies

Cookies are small text files that are placed on your device when you visit a website.

They allow websites to remember information about your visit and can help websites operate correctly, understand how visitors use them and provide more relevant experiences.

We may also use similar technologies such as pixels, tags and tracking technologies.

How We Use Cookies

We may use cookies for several purposes.

Strictly Necessary Cookies

These cookies are required for the website to function correctly. They may be used for purposes such as:

Website security.
Page functionality.
Form functionality.
Session management.
Remembering essential settings.

These cookies cannot normally be disabled through our cookie preference system because the website may not function correctly without them.

Analytics Cookies

Analytics cookies help us understand how visitors use our website. They may provide information such as:

Number of visitors.
Pages viewed.
Time spent on the website.
Visitor journeys.
Traffic sources.
Device and browser information.
Website performance.

We use this information to improve the website and understand which content and marketing activity is effective.

Where required by law, analytics cookies will only be placed after you provide consent.

Marketing Cookies

Marketing cookies may be used to understand the effectiveness of advertising and marketing campaigns and, where applicable, to help deliver more relevant advertising.

These may allow us and our advertising partners to understand whether someone has visited our website after interacting with an advertisement.

Marketing cookies will only be used where the appropriate consent has been obtained.

Third-Party Cookies

Some cookies may be placed by third-party services that appear on or support our website.

Depending on the services we use, these may include providers such as:

Google Analytics.
Google Ads.
Meta.
LinkedIn.
YouTube.
Other analytics, advertising or embedded-content providers.

The specific third-party technologies used on the website may change from time to time.

Third-party providers may process information in accordance with their own privacy policies.

Managing Cookie Preferences

When you first visit our website, you may be presented with a cookie consent or preference banner.

Where required, non-essential cookies will not be activated until you provide consent. You may be able to:

Accept all cookies.
Reject non-essential cookies.
Select individual cookie categories.
Change your preferences at a later time.

You can also control or delete cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality or performance of parts of the website.

Cookie Retention

Different cookies may remain on your device for different periods.

Some cookies are deleted when you close your browser, while others remain for a defined period or until manually deleted.

Cookie durations may vary depending on the provider and purpose of the cookie.

Website Analytics

We may use analytics technologies to understand how visitors interact with our website. Analytics information helps us to:

Improve website navigation.
Identify popular content.
Identify technical issues.
Understand visitor behaviour.
Improve marketing performance.
Make informed decisions about our digital services.

Where required, analytics technologies will operate only after the appropriate consent has been provided.

Links to Other Sites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of websites operated by third parties.

We recommend that you review the privacy policy of any third-party website before providing personal information.

Children's Privacy

Our website and services are intended primarily for businesses, organisations and professional users.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect:

Changes to our business.
Changes to our website.
Changes to the technologies we use.
Changes to applicable legislation.
Changes to our data-processing practices.

The latest version will always be published on this page. The date at the top of this policy indicates when it was last updated.

Contact Us

If you have any questions about this Privacy & Cookie Policy, wish to exercise your data protection rights, or have concerns about how your information is being handled, please contact us.

Crowd House Energy
United Kingdom