customer care & compliance

Customer care

At CrowdHouse Energy™, we are committed to delivering a professional, transparent, and high-quality service for every customer. We recognise that feedback is essential to maintaining trust, improving our processes, and upholding the standards required.

We encourage customers to contact us if they have comments about our service, require clarification, or wish to raise a concern. Whether it relates to communication, workmanship, timelines, or any aspect of the project, we take every message seriously and handle it with care.

If you have a suggestion, concern, or complaint, please contact us directly at info@che-uk.com

We will acknowledge your message within 24 hours and aim to provide a full response within 5 working days, depending on the nature of the enquiry.

Please include your full name and contact details, along with the project address if it applies. Provide a clear description of the issue or feedback, and attach any supporting information, such as photos or documents that may help us understand your concerns better.

Business Insurance Information

CrowdHouse Energy™ takes safety, responsibility, and professional accountability seriously. To protect both our customers and our business, we maintain robust insurance cover that complies with expectations and industry best practice.

Our insurance ensures that any work we carry out is backed by appropriate protection, giving customers confidence and peace of mind throughout every stage of their project.

Insurance provider

AXA Insurance UK plc

AXA is a leading insurance provider known for its reliability, strong claims support, and extensive cover for construction-related work. This ensures that all operational risks associated with our services are properly managed and insured.

Insurance coverage & indemnity limits

Limit of indemnity

£10,000,000 any one claim This level of cover protects against potential claims related to property damage, personal injury, and other liabilities arising from our work. Our indemnity cover reflects our commitment to high-risk management standards and ensures that our customers are protected should anything unexpected occur.